How long does it take to process my order?
Most of our items are made to order, standard processing time is approx. 1 week. Please head over to SHIPPING TERMS for further details.
If I pre-order an item and I order an in-stock item, when will the delivery be? 
We will send your order in full once your pre-order item has arrived.
I would like to place and order but need it for an occasion urgently.
Please get in touch with us, we try our best to assist.
I would like English or Arabic embroidery on my outfit?
Please get in touch with us, we try our best to assist.
Do you provide international shipping?
We ship worldwide. Delivery times depend on the destination country of the order. We ship all orders from our fulfilment warehouse located in Dubai.
Do I have to pay any tax on my purchases? 
For purchases outside of the UAE you may be required to pay duty tax/VAT and/or customs fee on your orders and are not included in your order’s total. MON.AMELISSA assumes no responsibility for any import duties/customs charges. We will not reship or refund orders, including shipping fees, in the event that they are refused or returned. 
Can I track the delivery of my order? 
Yes, once your order is shipped you will receive a shipping confirmation to your email including all the information to track your delivery. 
My parcel is delayed/didn't have a tracking update for a while? 
Your parcel is probably waiting in line for customs clearance at the border of your country. Sometimes if customs are busy, clearance gets delayed, and parcels are queued awaiting clearance. This might take up to 2 weeks. Once your shipment was cleared it will have a new scan.
Please keep in mind that customs are outside of the couriers or our control and there is no way for them or us to speed up the process!
Care instructionsHow should I wash my items? 
All fabrics are 100% OEKO-TEX designer cotton, please follow washing instructions as follows:
We recommend:
  • Machine washable up to gentle 30C
  • Wash inside out
  • No tumble dry
  • Wash separate from darker colours 
  • No or low heat iron
  • Do not dry clean 
Please handle with care to maintain the quality. Our wooden teethers should not be washed with running water, just wipe with a wet cloth and rub with oil (e.g., coconut oil) and bee wax to extend lifetime.
All our clothes are custom made and come in standard sizes; we therefore do not accept any returns. However, if you have any requests for size changes, please contact the tailor of your trust.
Product information:
Most of our products are made entirely by hand, any irregularities or small flaws should be considered as a charm and part of beauty buying an item that is a unique masterpiece. Most items meet the OEKO-TEX Standard requirements, some of our items are also organic, please get in contact with us for further details. We hope you love our items as much as we do, please know that by purchasing handcrafted items you are supporting and helping to grow small businesses.
How are your products packed?
If you don't order a gift box, items are esthetical packed in plastic pouches and paper wrap. For gift wrapping please order a gift box or customized gift box.

 Still have questions?

If we have not answered your question, please don't hesitate to reach out to us by using our contact form or send us an email info@monamelissa.net  

Thank you for shopping with us